11/14

Please plan on joining us for our exciting 12th Annual Accord.  Our theme this year is "Not about me without me".  Registration to open 8/15/2016. (Please review attached document for description of courses offered) 

5/18

Please join the Pennsylvania Culture Change Coalition for "Forging Partnerships Between Regulators and Providers" by culture change expert Cean Eppelheimer.

3/16

This presentation offers a glimpse into one community’s off-the-beaten-path approach to the Care Planning Process.

1/20

Great service doesn't happen because you want it to happen. Unfortunately, there are no magic wands or secret formulas to create "great service." Great service happens by design. We need a distinctive and well-organized model to ensure reliable, superior service and a great experience for our customers.


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Pennsylvania Culture Change Coalition
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