Please plan on joining us for our exciting 12th Annual Accord.  Our theme this year is "Not about me without me".  Registration to open 8/15/2016. (Please review attached document for description of courses offered) 


Please join the Pennsylvania Culture Change Coalition for "Forging Partnerships Between Regulators and Providers" by culture change expert Cean Eppelheimer.


This presentation offers a glimpse into one community’s off-the-beaten-path approach to the Care Planning Process.


Great service doesn't happen because you want it to happen. Unfortunately, there are no magic wands or secret formulas to create "great service." Great service happens by design. We need a distinctive and well-organized model to ensure reliable, superior service and a great experience for our customers.

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Pennsylvania Culture Change Coalition
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